Frequently Asked Questions

Everything you need to know about creating your dream backyard oasis.

What materials are used in Backyard Discovery products?

We use 100% cedar wood and heavy-duty powder-coated steel to ensure maximum durability, rot resistance, and long-lasting safety for all our outdoor structures.

How long does shipping take for large play sets and pergolas?

Standard shipping typically takes 7-10 business days. Large items are shipped via LTL freight, and the carrier will contact you to schedule a specific delivery window.

Do you offer professional assembly services?

Yes, we partner with certified third-party assembly experts. You can add professional installation to your order at checkout for a seamless, stress-free setup.

What is your return policy for outdoor equipment?

We offer a 30-day return policy on all unassembled products in their original packaging. Please note that return shipping fees may apply for oversized freight items.

How do I maintain my wood structure to ensure it lasts?

We recommend applying a water-based sealant or stain once a year to protect the cedar from UV rays and moisture, keeping your structure looking new for years.

Are your products covered by a warranty?

All Backyard Discovery products come with a limited warranty, including a 1-year warranty on parts and a 5-year pro-rated warranty on wood rot and decay.